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Travel Partner Agreement

Coral Expeditions Travel Partner Agreement

Thankyou for requesting to join Coral Expeditions as a trade partner!

We have worked closely with the trade, and delivered a true expedition experience for our guests, for close to 40 years now and we look forward to working with you going forward.


A non-refundable deposit of 20% of the gross fare is due within 7 days of booking unless special conditions apply to confirm the reservation.  This booking option provides comfort to guests and you our agents by creating a tentative booking for up to 7 days prior to a non-refundable deposit being paid. After 7 days should there be no funds on file, the stateroom will return to open inventory and will be available for re-sale. 

Final payment is due 90 days prior to departure. Guest travel may be cancelled should payment terms not be met. 

All payments should be made in Australian Dollars via electronic transfer or with the Agency Credit Card.  

Upon confirmation of the booking advise our Reservations team if you will be paying by Agency Credit Card, and they will forward an Authorisation Form for you to complete.   

Upon making payment, please email remittance advice to [email protected] – including client name and booking number. 

Please note relevant merchant fees for Visa Mastercard & Amex will be added. Currently 0.5% Master & Visa Card & 1.8% for AMEX*. 

Deposit payment/ booking confirmation is acceptance of our terms and conditions and we recommend taking the time to read through the full copy online – Terms and conditions. 

*This is subject to change. Guest Credit Card cannot be charged for a booking made via a travel agency. 


Notification of cancellation must be received in writing. At the time we receive your cancellation the following penalties will apply (on gross fares): 

  • Up to 90 days prior to departure – forfeit the 20% non-refundable deposit. 
  • 60 – 89 days prior to departure – forfeit 50% of the relevant fare 
  • No show to 59 days prior to departure – forfeit 100% of the relevant fare. 
  • Unexpected Events – during the pandemic there have been some schedule interruptions and cancellations. This situation is classed as unexpected events and we will issue cruise credit for future travel. We do not refund in this circumstance where the schedule is affected by restrictions beyond the control of passengers or our company. 


Coral Expeditions reserves the right to increase/reduce commission levels on selected specialty itineraries and limited new releases e.g. one off specialty voyages such as Solar Eclipse or Australian Circumnavigation. Please discuss with our sales team for commission rates on group or charter business or for additional incentives based on annual volume. Commission is based on travel partner booking volume and brand value and will be reviewed annually by our sales team.

Current itineraries (but not limited to) with capped commission are:

  • Standby Single Traveler ProgramFixed booking fee of $200 per booking


It is recommended that all passengers purchase appropriate travel insurance upon making their reservation and prior to their departure. We operate in remote areas and whilst our crew are trained in remote area first aid, we do not employ doctors onboard our cruises. 


As you and/or your client have chosen to take up the option of deposit protections, please ensure your client has been provided a copy of our deposit protection terms and conditions. If your client wishes to activate the purchased deposit protection plan, they (or you) will need to provide confirmation in writing (via email or letter) to Coral Expeditions Reservations team indicating activation of the plan as well as their choice of alternative cruise date. It is important to note that deposits are non-refundable. 


Passenger safety is our top priority. Mobility is an important aspect of our expeditions, it is a requirement for passengers to be able to embark, move around and disembark our vessels without assistance from other passengers or crew in case of an emergency. This is inclusive of navigating the stairs and corridors without assistance. 


All reservations must be received in writing (email, mail) or via the phone. A deposit of 20% of the gross fare is due within seven (7) days of booking unless in the instance where special conditions apply to confirm the reservation. The balance of the fare is due ninety (90) days prior to departure. Deposits and subsequent payments are non-refundable. Guests and travel partners can purchase Deposit Protection Policy at the time of booking allowing flexibility for date changes.  Bookings are not confirmed until a Booking Number & Confirmation email has been received from Coral Expeditions.  


It is a requirement that agents pass on all required documentation to your clients in a timely manner.  

Coral Expeditions will provide a link for your clients to complete an Additional Information Portal, which is an operational requirement that supplies Coral Expeditions with important passenger information such as personal details, preferred bedding configuration and special requirements. This form must be completed and returned to Coral Expeditions before documentation can be released. We will need guests’ full names, contact email, full residential address, phone number and passport details as an absolute minimum and may deny travel should this not be supplied by the guests, agent or wholesaler.  


A trade partner is not permitted to advertise cruise only or cruise package at a lower price point than our published retail (gross) rates. We require trade partners intending to promote to have campaign creatives signed off by Coral Expeditions brand management. 


All guests must comply with our  SailSAFE plan.
The key elements of this plan are: 

  1. Vaccination & Health Details: We require mandatory COVID-19 vaccination for all guests and crew. Read more in our SailSAFE Plan.
  1. Self-Isolation and Safe Travel in the 7 days prior to the voyage including the avoidance of public gatherings, mask-wearing, physical distancing and regular hand sanitization. 
  1. Rapid Antigen Test: A RAT must be completed within 24 hours of voyage departure and self-reported with a photo result submitted through our dashboard here: 
  1. Check-In: Guests must arrive at the designated venue for check-in and clearance prior to embarkation, where they will undertake a further Rapid Antigen Test overseen by our team. Coral Expeditions will provide the test kits. 


Tools for Travel Agents & Trade Partners

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